by Laura Langfitt | May 8, 2019 | Human Resources, Operations, Strategy
You must follow through if you want to retain your clients. When you are selling a high-ticket item or service, you need to make darn sure that your client is happy they hired you. The last thing you want is for your clients to have buyer’s remorse. An easy way to do...
by Laura Langfitt | Apr 30, 2019 | Human Resources, Operations
Do you have a system for client feedback? There is no better way to improve your client retention than hearing from your clients themselves. You have got to have a feedback system in your business. You can set up a survey or speak directly to them. This feedback can...
by Laura Langfitt | Apr 24, 2019 | Marketing, Operations, Strategy
If you have not taken the time to get to know your clients you need to read this story. Back in 2001, I was a partner in a company. I owned a very small percentage of the company, which essentially made me a glorified employee with an ego. I became a part owner when...
by Kristine Roberson | Apr 2, 2019 | Human Resources, Operations, Strategy
The greatest compliment you can get from a client is having them stick around for years and years. In 2006, I started a company called Intelligent Business Network Solutions. I signed on Kurt Olsen as a client that same year. When I sold the company in 2013, Kurt...
by John Pyron | Mar 18, 2019 | Human Resources, Operations, Strategy
The first step in creating systems in your business is investing in capture tools so you can start building your online training university for the people you are ultimately going to hire. Do this as soon as possible, before you even think you need to hire someone. I...
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