by Laura Langfitt | Jun 26, 2019 | Operations, Sales, Strategy
“I’m a sole proprietor, so it is just me. I don’t have anything for sales. Is it worth trying to set up a program with someone who could do cold calls and create appointments, then I can follow up?” Absolutely! Roberta Lopez does my follow up...
by Laura Langfitt | Jun 5, 2019 | Operations
Last week I talked about the one-page business plan and why you have to have it. Today, I’m covering the rest of your business operations. Do you have the operational processes and systems in place to where you can go out to the market without drowning? Ask yourself...
by Laura Langfitt | May 29, 2019 | Operations, Strategy
Last week I brought on three new clients. One of them has been in business since 1990. Another, for only three or four years. The third, the one I got very excited about (not that I wasn’t excited about the other two) was the one that has only been in business...
by Laura Langfitt | May 16, 2019 | Marketing, Operations, Strategy
A great way to make your clients love you is to do something nice for them unexpectedly. Have you ever gotten an unexpected package in the mail? How did that make you feel? It leaves a lasting impression on someone when you give them a little surprise. It’s a small...
by Laura Langfitt | May 8, 2019 | Human Resources, Operations, Strategy
You must follow through if you want to retain your clients. When you are selling a high-ticket item or service, you need to make darn sure that your client is happy they hired you. The last thing you want is for your clients to have buyer’s remorse. An easy way to do...
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