by Laura Langfitt | Apr 30, 2019 | Human Resources, Operations
Do you have a system for client feedback? There is no better way to improve your client retention than hearing from your clients themselves. You have got to have a feedback system in your business. You can set up a survey or speak directly to them. This feedback can...
by Laura Langfitt | Apr 24, 2019 | Marketing, Operations, Strategy
If you have not taken the time to get to know your clients you need to read this story. Back in 2001, I was a partner in a company. I owned a very small percentage of the company, which essentially made me a glorified employee with an ego. I became a part owner when...
by Kristine Roberson | Apr 2, 2019 | Human Resources, Operations, Strategy
The greatest compliment you can get from a client is having them stick around for years and years. In 2006, I started a company called Intelligent Business Network Solutions. I signed on Kurt Olsen as a client that same year. When I sold the company in 2013, Kurt...
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