Why You Need a System for Client Feedback

Why You Need a System for Client Feedback

Do you have a system for client feedback? There is no better way to improve your client retention than hearing from your clients themselves. You have got to have a feedback system in your business. You can set up a survey or speak directly to them. This feedback can...
How to Get to Know Your Clients

How to Get to Know Your Clients

If you have not taken the time to get to know your clients you need to read this story. Back in 2001, I was a partner in a company. I owned a very small percentage of the company, which essentially made me a glorified employee with an ego. I became a part owner when...