A great way to make your clients love you is to do something nice for them unexpectedly. Have you ever gotten an unexpected package in the mail? How did that make you feel? It leaves a lasting impression on someone when you give them a little surprise. It’s a small act that can make a
You must follow through if you want to retain your clients. When you are selling a high-ticket item or service, you need to make darn sure that your client is happy they hired you. The last thing you want is for your clients to have buyer’s remorse. An easy way to do this is by
Do you have a system for client feedback? There is no better way to improve your client retention than hearing from your clients themselves. You have got to have a feedback system in your business. You can set up a survey or speak directly to them. This feedback can be good, bad, or both. I always
The greatest compliment you can get from a client is having them stick around for years and years. In 2006, I started a company called Intelligent Business Network Solutions. I signed on Kurt Olsen as a client that same year. When I sold the company in 2013, Kurt stayed with me instead of going with
Did you start your business with the ultimate goal of achieving financial independence and freedom? Now, many years later, you have built a company with a few employees, but you are nowhere near attaining financial freedom. I have experienced this many, many times, and I have watched my coaching clients experience it, too. One of
The first step in creating systems in your business is investing in capture tools so you can start building your online training university for the people you are ultimately going to hire. Do this as soon as possible, before you even think you need to hire someone. I use Zoom for this. They have a
When you first start a business, you are the CEO: not the Chief Executive Officer, but the Chief Everything Officer. You’re the marketing person the salesperson, the graphic designer, the customer service manager. Everything relies on you to get things done when you are in that first stage of business. The first thing you have
I coach a lot of people. Most of the time my coaching is all about taking action. Running a business is like playing a professional football game. I tell my clients to play the game. Show up and play the game every day because running your business is a game. A professional football game consists
One of my 10x Business Owner’s Mastermind Group members, Andrea Young, makes organic products for hair skin and nails. They are olive-oil based and free of nuts and other allergens. She gets the olive oil straight from a local orchard, and sells them to salons, tattoo artists, and health and fitness establishments, but wants to
